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← WorkCase 03 · PMO

A Repeatable Estimation & Delivery Framework

Estimation depended on manual multipliers and a few experienced people.

Context

Estimation depended on manual multipliers and a few experienced people.

My role

Designed and led the estimation and delivery framework

Scope

Global in-house delivery centre

Capability

PMO standards · Estimation · Standardisation · Operational excellence · AI-enabled delivery

Before

Different people could arrive at different estimates because the underlying knowledge lived with a few experienced estimators.

Intervention

Standard pricing and predefined benchmarks for every project type, supported by an AI-assisted framework.

After

More consistent estimation and a repeatable standard adopted beyond my own role.

How it works
  1. Request
  2. Project type
  3. Benchmark
  4. Estimate
  5. Plan
  6. Govern
  7. Report
01 — Context

The delivery centre needed a repeatable way to estimate projects without depending on manual multipliers and individual experience.

02 — The challenge

The knowledge behind estimates lived with a few experienced people. That made the process slower and harder to apply consistently.

03 — Why it mattered

Estimation is an early delivery decision. If the starting point varies, planning, expectations and governance vary with it.

04 — My role

I designed and led the move from manual multipliers to standard pricing and predefined benchmarks for every project type.

05 — My thinking

The issue wasn't the estimators; it was that the knowledge lived only with them.

06 — The approach

Defined project types and benchmark logic, connected estimation to planning, and documented the framework so the team could apply it consistently.

07 — Intervention

Created repeatable estimation standards, supported by AI-assisted documentation and a delivery framework that could be used beyond my own role.

08 — How I led

Worked through the estimation logic, documented the standards, aligned stakeholders on the approach and helped move the knowledge from individuals into the system.

09 — The outcome

Every project type had a predefined benchmark. Estimation became more consistent, faster to apply and less dependent on a small number of experienced people.

Evidence & capabilities
PMO standardsProcess improvementOperational excellenceChange managementAI-enabled delivery
The takeaway

A good estimation framework doesn't make estimators better. It makes the organisation less dependent on them.