Problems solved, not tasks listed.
Five cases in one progression: AI, Agile, PMO, operating model and programme. Each follows context, challenge, my role, approach, intervention, outcome and evidence. Details are anonymised; the facts are real.
AI Requirements Agent
Delivery quality depends on how well requirements are understood before work begins. I designed and built an AI-enabled requirements intake agent in Microsoft Copilot Studio.
Agile Delivery
Scrum for BFSI and healthcare software teams, Kanban with WIP limits for production, and five project coordinators mentored into independent delivery roles.
A Repeatable Estimation & Delivery Framework
Estimation depended on manual multipliers and a few experienced people. I replaced it with standard pricing and predefined benchmarks for every project type.
Rewriting the Delivery Operating Model Around RACI & SLAs
Complex procedures and unclear ownership. I led the rewrite with the General Manager: plain-language SOPs with RACI and SLAs, plus PM and vendor onboarding.
Cross-Divisional Programme Leadership
Design, IT and executive stakeholders across divisions. I ran alignment workshops, resolved conflicts as they surfaced, and served as the central coordination point.
*Across the process changes I introduced, on a before-and-after comparison of delivery data.
From vision to execution. From execution to business value.
Complex delivery needs structure. Let's talk.